Refund Policy
RETURN POLICY ON CUSTOMER REMORSE
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If you happen to change your mind, all items can be returned within a 30-day period, starting from the day after you receive your order. Please notify us of a seamless return process via email at info@nexio.co.jp
We only accept returns for customer remorse on the following conditions:
For items with a manufacturer seal, the manufacturer seal must be unopened
The item must be in its original packaging with all original accessories
In cases of customer remorse returns, shipping costs are paid by the customer.
Return policy on damaged, wrong, or dysfunctional products
If you find products in your order damaged, wrong, or dysfunctional please contact us directly by email at info@nexio.co.jp
In the case mentioned above, you will have 30 days to return these products and get a refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within the 14 days period from receiving the order.
You will not be charged for return shipping costs when returning an item that arrives damaged, wrong, or dysfunctional, as the shipping costs will already be paid by us in the return label.
RETURNING AN ORDER
Contact us via email at info@nexio.co.jp and state the reason for your return, and we will send the RMA return label according to the reason for your return. The return label will have shipping costs paid.
Pack the item neatly and carefully and send the item.
CANCELING AN ORDER
You have 24 hours days before the item(s) have been shipped to cancel your order.
In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason for return.
LOST SHIPMENTS
If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at info@nexio.co.jp and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost and you will be entitled to a full refund or we will send a replacement if you choose so.
REFUND PROCESS
The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund takes 5-10 business days to process. Refunds will be made in the original method of payment.
CUSTOMER SUPPORT
E-mail:
info@nexio.co.jp
Address:
6F, 3-1-36 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan
Please Note:
If the consumer causes the return, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
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